120 years is a long time – but wait, there’s more

A few thoughts from Jon Flora, President & CEO In January, we begin our 120th year of serving credit professionals like you. Opportunities abound for our members and customers! Over the last six years, I’ve written about the changes we all face in our business lives:  mergers, compliance, you name it. The pace of change …

History Repeats Itself…Credit Professionals Beware!

A few thoughts from Jon Flora, President & CEO I had a great high school history teacher. He would sit up on a bookcase and, with arms waving, lecture from on high about our Founding Fathers, the Westward expansion, and great truths such as innocent until proven guilty. His enthusiastic lectures instilled in me a lifelong …

Surcharging is here…And, we’re the first to try it

A few thoughts from Jon Flora, President and CEO Over the last two years, much has been presented about credit card surcharging. Clearly, most of you are tired of paying the fees for taking credit cards. We have been fielding a lot of calls from members and customers about how to implement a surcharging program. Especially …

LMAO

A few thoughts from Jon Flora, President & CEO Author’s note:  I’m not a big fan of internet acronyms but, in this case, it just works. This summer I vacationed on a boat in the wilds of northwestern British Columbia. No cell service. No email. Very little thinking of work. It was great. One night, while …

July is a Special Month in Seattle

A few thoughts from Jon Flora, President & CEO I’m writing this month leveled off at 35,000 feet on my way home from National Credit Congress. If you were there, especially for our exclusive kick-off party, thanks for coming. I hope you enjoyed the speakers and presentations. Reading the inflight magazine, I noted that our …

June has a LOT to offer

An early summer view from Jon Flora, President & CEO It’s hard to believe 2018 is already almost half over. In the last couple of months, we’ve had the opportunity to spend time with many of our members in Hawaii and Washington. It was great seeing everyone.  We especially appreciate your suggestions on how we can better …

Some “Great” Ideas From Seattle’s Proposed Employee Head Tax

A few thoughts from Jon Flora, President & CEO It’s May. Longer days, more sun and Opening Day of Boating Season. It just doesn’t get much better in Seattle. Our Annual Seminar is next week, on Monday, May 7. There is still time to register for what will be a great afternoon of education, networking, …

Data. Oh, for the good old days.

A few thoughts from Jon Flora, President & CEO Many of us have had some exposure to the Equifax data breach. Now, news of Facebook’s alleged mishandling of customer data has caught the attention of the Federal Trade Commission, Congress and others. And just a few days ago, word came that Boeing had been hacked. Ties with …

A few thoughts from Jon Flora, President & CEO In recent weeks, our Washington members have received requests to contact state legislators about bills having a negative impact on NACM member companies and employees. YOU have made a difference. The Washington Legislature now has a Democratic majority in both the House and Senate. Governor Jay …

Women in the Credit and Collections Industry

A few thoughts from Jon Flora CEO, NACM Business Credit Services If you walk around our NACM BCS office, you will see some really cool framed photographs from the earlier days of our association. Two characteristics are notable from the 75 year-old black-and-white images: The people shown are mostly men. Well dressed in three-piece suits, …

The Secret of Getting Ahead

Welcome to 2018 A few thoughts from Jon Flora, President & CEO As we set 2017 adrift on an iceberg and welcome 2018, I turn to Mark Twain considered by some to be “the father of American literature.” His writings, now more than century old, remain as relevant today as when he wrote them. “The secret …

May the Holidays Inspire You…

A few thoughts from Jon Flora, President & CEO Many of you know that I live on an island near Seattle. We have 10,000 full time residents and among the population is some incredible musical talent. This past weekend, I had the pleasure of attending the Vashon Chorale & Orchestra Christmas Concert. A program of sacred …

On Change: A Message From Our CEO

Dear Members: We believe membership in NACM Business Credit Services is fundamentally about creating valuable, professional relationships. We’re always here to provide the services and products you need.  Even if you are physically located far from us, our members and customers come first. Over the last few months, you have seen the roll out of …

What do you think NACM should be doing?

A few thoughts from Jon Flora, President & CEO About 4 years ago, we surveyed our membership to find out what you wanted and needed from your professional association. At that time, many of you asked for online classes, additional seminars, and more focus on professional education versus social activities.  Since then, we have tried hard …

Time to Focus on Learning

A few thoughts from Jon Flora, President & CEO As autumn arrives, our focus falls on education. It’s something we’ve been trained to do since kindergarten. For NACM and our members, that means we’re hosting seminars, conferences and even short Lunch & Learn events. And, the way we host some of those is changing. To …

Be Prepared

A few thoughts from Jon Flora, President & CEO In the areas we serve, the idea of preparing for earthquakes, tsunamis, and volcanic eruptions is part of the culture. We’ve seen the power of Mother Nature. (Note to self: Check the Emergency Preparedness Kit this weekend.) In the last week, we have seen that power …

Senator McCain is Right

By Jon Flora, President & CEO As many know, I live on an island and commute daily by ferry. It’s a beautiful way to get to work especially during the summer months. Mountains, sunsets, and an occasional whale. You don’t get that on a clogged freeway! The 20 minute ferry ride gives me time to …

National News, Our Great People, and MORE…

Thoughts from Jon Flora, CEO, NACM Business Credit Services In what seems to be an annual exercise, I’m writing this from 35,000 feet on my home from National Credit Congress. If you weren’t in Dallas, you missed a good event. Our fellow members found the educational programs to be quite good this year. And, the …

Is your company struggling to find a credit professional?

Thoughts from Jon Flora, President & CEO This column has generated an unusual amount of response in the last two months. In particular, the April commentary about job-seeking when over 50 hit home for several of you. I’m glad it was helpful. It also created interest from a couple of companies looking for new employees …

This Memorial Day — Remembering the Service of NACM member, Foss Maritime

Today, we take time to remember those who made the ultimate sacrifice in service to our nation.   Go with us on a look back in history to the service of Foss Maritime during WWII: In February 1941, the 1889 tugboat Arthur Foss was sent under charter agreement with contractors to Wake Island in the …

What can we learn as we build for the future?

By Jon Flora, CEO< In recent weeks, I’ve been sticking my nose into a handful of retail stores known to be struggling.  Partly looking for a good deal but mostly out of morbid curiosity, I ventured into Sears and Radio Shack.  I also spent some time in an owner-operated model train store. Sears was the …

Looking back, Looking forward when you’re looking for work

Either way, NACM Business Credit Services is here to help YOU By Jon Flora, CEO It’s April 1st. Aside from playing practical jokes, this is the first day of NACM’s new fiscal year. We celebrated yesterday being heroes for 2016-17. Today, we become zeroes and start all over again. The circle of life, I guess. …

“It’s not ME, it’s YOU…”

Specific signs it’s time to place an account in collections By Paul Krause, Collections Manager Over the many years I’ve served as Collections Manager for NACM Business Credit Services, I’m often asked that delicate question of how to determine when its right to place an account into collections. The easy answer is to use 90-120 …

A Closer Look at Outstanding Accounts Receivable at Physio-Control

By Ben Cox, Account Executive   It’s true that lower balance accounts receive less attention. Let’s face it, do you want go after one $10,000 account or twenty $500 accounts that are overdue? As a result, these lower balance accounts often don’t receive personal phone follow up until after 90 days, or longer. I think …

One thing is for sure: All credit reports are NOT created equal

A note from Jan Minniti, Senior National Account Executive Among my colleagues and other professionals in the credit field you will hear us say that not all credit reports are created equal. There are a lot of reasons we know this to be true. While some reporting agencies provide valid, reliable and – most importantly …

Customer Service: It takes a commitment

A note from Jon Flora, President & CEO March greetings, everyone! This month, I am writing at 35,000 feet returning from our first Hawaii Winter Credit Forum. The Forum was a great success with about 50 Hawaiian members and a few Mainlanders, too. It was a very good educational event and, after the survey results …

When Customers Become Debtors, Part I — Common Excuses

The most common excuses when collecting on past due accounts. By Paul Krause, Collections Manager, NACM Business Credit Services February 2016 Over my years at NACM Business Credit Services as Collections Manager, the many excuses my staff receives during collections calls sometimes create a chuckle or two in our lunch room. There are a few …

Are we having fun yet?

A note from Jon Flora, President & CEO In 1979, Cartoonist Bill Griffith coined the now-famous catch phrase: “Are we having fun yet?”   One month into 2017 and that phrase fits oh-so-well.  Wow!  As Americans from coast to coast grab pitch forks and prepare to storm the U.S. Capitol steps, perhaps we can use this President’s Day as …

The New Year is Here: Ready or not!

The New Year is Here: Ready or not! A note from Jon Flora, President & CEO As 2017 begins, everyone is looking into their Crystal Balls to see what the next 12 months will bring.  Columnists, economists and fortune tellers all have opinions on what we can expect.  Some will be right, some will be wrong but …

It’s True: You Really Can Come Home!

The NACM Door is ALWAYS Open A note from Jon Flora, President & CEO A few weeks ago, I had a call from a former member.  She wanted to know if she could come back to NACM.  In a cost-cutting move, her company had decided to go with cheaper credit reports and fewer other services.  There …