Category - Jon’s Blog


Women in the Credit and Collections Industry

A few thoughts from Jon Flora CEO, NACM Business Credit Services If you walk around our NACM BCS office, you will see some really cool framed photographs from the earlier days of our association. Two characteristics are notable from the 75 year-old black-and-white images: The people shown are mostly men. Well dressed in three-piece suits, …


The Secret of Getting Ahead

Welcome to 2018 A few thoughts from Jon Flora, President & CEO As we set 2017 adrift on an iceberg and welcome 2018, I turn to Mark Twain considered by some to be “the father of American literature.” His writings, now more than century old, remain as relevant today as when he wrote them. “The secret …


May the Holidays Inspire You…

A few thoughts from Jon Flora, President & CEO Many of you know that I live on an island near Seattle. We have 10,000 full time residents and among the population is some incredible musical talent. This past weekend, I had the pleasure of attending the Vashon Chorale & Orchestra Christmas Concert. A program of sacred …


On Change: A Message From Our CEO

Dear Members: We believe membership in NACM Business Credit Services is fundamentally about creating valuable, professional relationships. We’re always here to provide the services and products you need.  Even if you are physically located far from us, our members and customers come first. Over the last few months, you have seen the roll out of …


What do you think NACM should be doing?

A few thoughts from Jon Flora, President & CEO About 4 years ago, we surveyed our membership to find out what you wanted and needed from your professional association. At that time, many of you asked for online classes, additional seminars, and more focus on professional education versus social activities.  Since then, we have tried hard …


Time to Focus on Learning

A few thoughts from Jon Flora, President & CEO As autumn arrives, our focus falls on education. It’s something we’ve been trained to do since kindergarten. For NACM and our members, that means we’re hosting seminars, conferences and even short Lunch & Learn events. And, the way we host some of those is changing. To …


Be Prepared

A few thoughts from Jon Flora, President & CEO In the areas we serve, the idea of preparing for earthquakes, tsunamis, and volcanic eruptions is part of the culture. We’ve seen the power of Mother Nature. (Note to self: Check the Emergency Preparedness Kit this weekend.) In the last week, we have seen that power …


Senator McCain is Right

By Jon Flora, President & CEO As many know, I live on an island and commute daily by ferry. It’s a beautiful way to get to work especially during the summer months. Mountains, sunsets, and an occasional whale. You don’t get that on a clogged freeway! The 20 minute ferry ride gives me time to …


National News, Our Great People, and MORE…

Thoughts from Jon Flora, CEO, NACM Business Credit Services In what seems to be an annual exercise, I’m writing this from 35,000 feet on my home from National Credit Congress. If you weren’t in Dallas, you missed a good event. Our fellow members found the educational programs to be quite good this year. And, the …


Is your company struggling to find a credit professional?

Thoughts from Jon Flora, President & CEO This column has generated an unusual amount of response in the last two months. In particular, the April commentary about job-seeking when over 50 hit home for several of you. I’m glad it was helpful. It also created interest from a couple of companies looking for new employees …

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