Category - Paul’s Blog

28
Mar

“It’s not ME, it’s YOU…”

Specific signs it’s time to place an account in collections By Paul Krause, Collections Manager Over the many years I’ve served as Collections Manager for NACM Business Credit Services, I’m often asked that delicate question of how to determine when its right to place an account into collections. The easy answer is to use 90-120 …

13
Feb

When Customers Become Debtors, Part I — Common Excuses

The most common excuses when collecting on past due accounts. By Paul Krause, Collections Manager, NACM Business Credit Services February 2016 Over my years at NACM Business Credit Services as Collections Manager, the many excuses my staff receives during collections calls sometimes create a chuckle or two in our lunch room. There are a few …